- English
- Español
- Português
- русский
- Français
- 日本語
- Deutsch
- tiếng Việt
- Italiano
- Nederlands
- ภาษาไทย
- Polski
- 한국어
- Svenska
- magyar
- Malay
- বাংলা ভাষার
- Dansk
- Suomi
- हिन्दी
- Pilipino
- Türkçe
- Gaeilge
- العربية
- Indonesia
- Norsk
- تمل
- český
- ελληνικά
- український
- Javanese
- فارسی
- தமிழ்
- తెలుగు
- नेपाली
- Burmese
- български
- ລາວ
- Latine
- Қазақша
- Euskal
- Azərbaycan
- Slovenský jazyk
- Македонски
- Lietuvos
- Eesti Keel
- Română
- Slovenski
- मराठी
- Srpski језик
Presale and Aftersale Service
2024-04-07
Presale and Aftersale service
A
Electric car are remarkably easy to ride, and most people need only a few minutes to become comfortable on them.
A
You can choose the model from our website. Also, you can tell us your
specific requirements and we will recommend the suitable model to you. After you confirm the model and price, we then sign the purchase contract, pay and ship accordingly.
A
Firstly, we passed the international quality system certification. Secondly, Alibaba Group has conducted field certification for our company. Thirdly, we provide official inspection report for each vehicle before shipping, you can entrust third party individuals or organizations to inspect our products before delivery.
A
Yes, we have R&D center, we can design and produce according to your own design, samples or technical data. We also provide KD service (SKD and CKD production ) for most of our models.
A
Firstly we need you to fill a Questionnaire, or provide a Business Plan for this project.
Then we need several professional teams to work together for a KD project.
To commence the 'Project' (such as dealership, SKD/CKD), a guaranty shall be paid in advance before the professional teams are officially organized for the Project, so that the technical and commerce negotiation, R&D, feasibility study, certifications approval, sample preparation and business contract draft will be put on the start line.
A MoU (Memorandum of Understanding) shall be signed by both parties before Project guaranty is paid, the overall coorperation and business plan shall be listed in MoU before the formal coorperation contract/agreement is signed.
Guaranty amount shall be refunded to Buyer as per the MoU agreement if the Project is not Succeed or is Canceled due to the causes of the Supplier (AecoAuto) party.
A
If official dealership is signed, then we will provide full after-service and warranty according to the agreement or the user’s manual.
If no dealership is signed, we can supply you with original parts at wholesale price. And we can provide remote support anytime. If necessary, our experienced engineers can go abroad to provide technical support to your company and cost paid by customer. Customized warranty terms is negotiable, under which AECOAUTO will provide additional after-sale program separately, under which AECOAUTO will pay full or partly of all the after-service cost. For used cars are not eligible for after-sale service.
If no dealership is signed, we can supply you with original parts at wholesale price. And we can provide remote support anytime. If necessary, our experienced engineers can go abroad to provide technical support to your company and cost paid by customer. Customized warranty terms is negotiable, under which AECOAUTO will provide additional after-sale program separately, under which AECOAUTO will pay full or partly of all the after-service cost. For used cars are not eligible for after-sale service.
A
We are a company groups, AECOAUTO is an international company providing one-stop solution for Electric cars, charging station, R&D, and technical service. In our group, there are different companies,such as R&D and OEM car manufacturing companies, investment companies, technical service companies, financial service company, domestic car sales company and etc.....Aecoauto act as the exclusive agent or dealership of and on behalf of many of the car Brands/manufacturers, which Provide for Electric Vehicle and Charging Station and System. So working with Aecoauto is actually working with the manufacturers.
A
You can fly to Xiamen International Airport located in Xiamen, Fujian Province. We will pick you up from the airport, which is only 10 minutes away from our office. You can also visit our companies in other cities such as Chengdu, Chongqing, Shandong, Liaoning and etc...
A
We optimize the resources and can give you much better offer than from the car manufacturers, we can ship the cars much faster, and with same warranty and after service.
A
We consolidate our varies domestic markets and oversea markets together to place big quantity orders to car manufacturers, so we can always get the most competitive price and service from the car company. The sales of our company group in 2022 is 230,000 units of cars, so we have strategic relationship with most of the car manufactures to have close and mutual supporting relationship with them. This is why our price is better than the offer you can get from the car manufacturers. Our buying pool can provide better price and better cooperation terms.
A
We can help to introduce you to the corresponding person of the manufacturers when necessary. Meanwhile, we are more professional than many of the manufacturers., we actually provide the consultants service for the manufacturers technical or business way for their international marketing. So our service will be much more efficient than many of the manufacturers.
A
All our EVs to be exported to Europe are with legal CE certificates.
A
every car will be equipped with a normal charger, we can also customize as your sepecial requirement.
We have different options of chargers. We can provide a AC charger to go with the EV so that you can charge anytime; We can also provide wall mounted or stand chargers for you to install by yourself at home or office; We also provide solutions of charging station and its management system
We have different options of chargers. We can provide a AC charger to go with the EV so that you can charge anytime; We can also provide wall mounted or stand chargers for you to install by yourself at home or office; We also provide solutions of charging station and its management system
A
Actually we are a trustworthy, financial strong, and well organized company group, with 20years history. Our company exist in many different platform for your reference. . .
https://newvico.en.alibaba.com/
https://aecoauto.en.alibaba.com/
https://aecoautoln.en.alibaba.com/
https://biyate.en.made-in-china.com
https://aecoauto.en.made-in-china.com
https://biyate.en.alibaba.com
https://newvico.en.alibaba.com/
https://aecoauto.en.alibaba.com/
https://aecoautoln.en.alibaba.com/
https://biyate.en.made-in-china.com
https://aecoauto.en.made-in-china.com
https://biyate.en.alibaba.com
A
steps: 1.provide your business plan; 2.select brands/models, discuss the price and terms of dealership; 3.signing dealership agreement with AECOAUTO or directly with the manufacturer 4）paying for cars and ship.
If the cars need to get homologation/entry permission in your country, we will discuss case by case.
normally from step 1 to step 3 it takes 7-15 working days.
Before signing dealership agreement, we can ship the cars to you promptly by "paralle exporting"
A
As Most models have English version. For some models which English version are not available, depending on the models: 1) we can offer you smartphone, which is connected to the car via Bluetooth. Then the car can connect to the Internet through the mobile phone, the display can normally uses the functions such as music, video, navigation and so on. Or 2) you can purchase an additional "carplay" device from us, the device will change the interface/console into English version.
A
We have special discount or promotional price shown on our web time to time, when the promotional time is over the price will return to normal price. After we have your email we will keep you informed of our discount/promotional price in time.
A
Yes, we can select the cars of desired color, or we can change the color for you.
EV Charger/ Charging Station
General Question
A
Trademark Service or OEM is available.Normally it requires a minimum order of hundreds units. We have R&D center to design and produce your own models.
A
30% TT as deposit, and 70% balance before shipping. For small orders, Paypal or western Union is acceptable too.
Payment by Letter of Credit is also negotiable.
Payment by Letter of Credit is also negotiable.
A
Yes, we could produce according to your sample or drawings
A
Always a pre-production before mass Production. Final inspection before shipment. Warranty and after-service is to be negotiated case by case.
A
For small order, it usually takes 5-10 working days. For OEM order, please check the lead time with us.
Pre-sale and After-sale service
A
The time it takes to charge an electric car depends on two factors. The capacity of the electric cars battery and the power output of your domestic EV charger. Typical charge times are around 6-8 hours using a 3kw charger, 3-4 hours using a 7kw,
1 hour at 22kw and around 30 minutes using a 43- -50kw EV charge point.
A
Not necessarily. There are three types of charging stations for electric
cars, and the most basic type plugs into a standard wall outlet. However, if
you want to charge your car more quickly, you can also have an elec-
trician install a more powerful charger at your home.
A
You can charge your electric car using standard 120 volt(V) home outlets (Level 1), 208-240V outlets like those used by your dryer (Level 2), or dedicated 480V+ public fast chargers (DC Fast Charging). The time it takes to charge using each of these three options depends on your drive and the size of the battery.
A
Less expensive However, to keep costs down, most people install an EV charging station at home and use it overnight, when electricity costs are lower. Conversely, those using public charging stations are typically using more expensive electricity during the day.
A
No, unless you're an electrician with experience in installing EV chargers, don't do it yourself. Always hire an experienced and certified installer.
A
Level 3 charging stations, or DC Fast Chargers, are primarily used in commercial and industrial settings, as they are usually prohibitively expensive and require specialized and powerful equipment to operate. This means that DC Fast Chargers are not available for home installation
A
Level 2. Level 2 equipment offers charging through 240V (in residential applications) or 208V (in commercial applications) electrical service, and is common for home, workplace, and public charging. Level 2 chargers can charge a BEV from empty in 4-10 hours and a PHEV from empty in 1-2 hours
A
Type 1 is common for American vehicles, it's a single-phase plug and can charge at a speed of up to 7.4 kW. Type 2 is standard for European and Asian vehicles from 2018 onwards, it's a triple-phase plug and can charge at a level of up to 43 kW. CCS is a version of type 2 with two additional power contacts.
A
Well EV batteries, like all other batteries, don't necessarily like to be charged all the time to 100%. Therefore, manufacturers have designed the car to throttle the charging speed beyond 80% to ensure battery performance over the years.
A
Home Charging: For 220V/240V outlet home charging, you can expect a 100% charge in 5-8 hours. Public Charging: For public charging stations with DC fast chargers, the vehicle can receive an 80% charge in 25-45 minutes.
A
Most EVs can take in about 32 amps, adding around 25 miles of Range Per Hour of charging, so a 32-amp charging station is a good choice for many vehicles. You may also want to increase your speed or get ready for your next vehicle with a faster 50-amp charger that can add about 37 miles of range in an hour
A
Many of the latest new electric cars can complete a range of over 200-300 miles(320-500 km) on a single charge , which means these vehicles can easily cover daily driving. Most electric car owners charge their cars at home overnight. In fact, people with regular driving habits need not charge the battery fully every night.
A
Hardwired units offer a larger range of amperage and charge-speed options than plug-in units do. And because hardwiring provides a watertight connection capable of handling rain, snow, sleet, and ice, it's a solid option for outdoor use.
A
If you're interested in an EV but wondering if it is safe to charge an electric car in the rain, allow us to assuage your doubts. EVs can safely be charged in all kinds of weather, and automakers and charging-equipment manufacturers have done tests to prove it.
A
We are having quite many successful projects in oversea countries already, products include Electric sedan, bus, pickup, trucks, EV chargers, Charging station (include Photovoltaic charging stations), our customers include Voltera(Chile), CEF(UK), PTT(Thailand), Coral(Greece), Berkman(Netherland), AGL(Australia), most of them are the top companies of their countries. I believe we can provide best cooperation to you. We can also online demonstrate to you our CCMS APP (Cloud Charging Managing System) on basis of OCPP anytime you like.
A
DC charging speed can be customized, load balance and efficiency manageable by APP. If necessary we can leave extra space in the charging machine, so that in future when necessary, you can just insert charging module to raise the power. Warranty is 2years (an extra cost if you need 3years warranty).
A
1. Complete certificates, 2. Perform 100% QC inspection before leaving the factory 3.100% tracking the progress of product orders and feedback 4. Real-time tracking of customers to ensure that orders are produced in strict accordance with customer plans 5. Complete development and supply chain to provide follow-up quality assurance
